Terms & Conditions

Here’s a clean, professional Terms and Conditions page tailored for Velosiora, based on your model — connecting clients with contractors for a commission and managing construction projects.
It’s written in plain, legally appropriate language and fits a small-to-medium service business operating in South Africa or internationally.

Terms and Conditions

1. Introduction

Welcome to Velosiora. By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before engaging with us.

Velosiora provides project coordination, management, and contractor referral services. We act as an intermediary between clients and general contractors to help deliver construction and renovation projects efficiently and transparently.

2. Scope of Services

Velosiora assists clients by:

• Connecting them with qualified and vetted contractors
  
  

• Coordinating and managing projects from start to completion
  
  

• Providing client representation during the project lifecycle
  
  

Velosiora is not a contractor and does not perform construction work directly. All construction or trade work is carried out by independent contractors.

3. Commission and Fees

Velosiora may earn a commission from contractors or service providers for successful client referrals. In some cases, project management or coordination fees may also apply, depending on the scope of services agreed upon.

All fees and commissions will be disclosed and agreed upon in writing before any work begins.

4. Client Responsibilities

Clients are responsible for:

• Providing accurate project details and requirements
  
  

• Making payments as agreed in the service or project contract
  
  

• Ensuring access to the project site for contractors and inspections
  
  

• Reviewing and approving contractor proposals before work begins
  
  

Velosiora is not responsible for any damages, losses, or disputes that arise from client decisions, contractor performance, or project changes outside our control.

5. Contractor Responsibility

Contractors referred through Velosiora operate as independent businesses and are solely responsible for their workmanship, materials, and compliance with legal and safety standards.

Velosiora does not guarantee or warrant contractor performance but takes reasonable steps to recommend reputable professionals.

6. Limitation of Liability

Velosiora shall not be held liable for any indirect, incidental, or consequential damages arising from project delays, contractor disputes, or construction outcomes.

Our total liability shall not exceed the total coordination or management fee paid by the client for the specific project in question.

7. Project Management Disclaimer

When Velosiora manages a project on behalf of a client, our role is limited to coordination, communication, and oversight. We do not assume responsibility for construction defects, design errors, or unforeseen issues that fall under the contractor’s scope of work.

8. Payments and Refunds

All payments for services are due as per the agreed terms in the service agreement or invoice.
Velosiora does not offer refunds once coordination or management services have commenced, as time and resources are immediately allocated to each client’s project.

9. Confidentiality

Velosiora respects client confidentiality. Any project information, designs, budgets, or documents shared with us are kept private and used solely for the purpose of delivering services.

10. Amendments

Velosiora reserves the right to modify or update these Terms and Conditions at any time without prior notice. The latest version will always be available on our website.

11. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of the United States Of America, or the jurisdiction where the service is rendered.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:
Email: concierge@velosiora.com
Website: www.velosiora.com